Returns & Refund Policy
At Seabra Foods Online, we are committed to providing the highest quality products; however, due to the perishable nature of our goods, returns are generally restricted to items that are damaged or incorrect. If you are unsatisfied with your order, please contact our support team within 24 hours of delivery to initiate a resolution.
Inspect Your Delivery
Thoroughly check all items upon arrival to ensure they meet your expectations and match your order confirmation.
Contact Support
Email our customer service team with your order number and clear photos of any damaged or incorrect grocery items.
Verification Process
Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or replacement.
Receive Resolution
Once approved, a credit will be issued to your original payment method or a replacement item will be scheduled for your next delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing